The platform

Six parts. Each page says what the part does and what it does not do yet, because the second half is what you need before you put it in front of a customer.

• Agent builder

  Five steps to an agent that answers your phone

  Not eighteen settings screens. A guided flow that asks what your business does, takes the information the agent should answer from, and lets you hear it before a customer does.

• Telephony

  Your number, your carrier, your bill

  Tyrrex does not sell phone numbers and is not your carrier. Connect the trunk you already have — Twilio, Vobiz, Plivo, or any SIP provider — and calls stay on your own account.

• Knowledge grounding

  It answers from your documents, or it says it does not know

  Upload your prices, hours and policies, or point it at your website. The agent answers from that and nothing else — which is the difference between a useful agent and a confident liar.

• Tool calling

  The agent can do things, not only say them

  End a call, hand over to a colleague, press keys through another company's phone menu, or look something up in your own system while the caller waits.

• Live handoff

  Knowing when to stop talking

  An agent that cannot pass a caller to a person is an agent that traps them. Handoff is a first-class outcome here, not a failure state.

• Analytics

  Numbers you can check, or none at all

  Every call is recorded as a transcript, searchable, and scored against criteria you write. Where there is no data, the dashboard says so rather than showing a zero.